In early February 2025, WISE Trust pensioners will receive a letter by mail from CIBC Mellon, our pension payment service provider, announcing the launch of the new Pensioner Information Network – Plan Member Portal, a secure self-service website that offers convenient, anytime access to monthly pension payment details and tax slips.
The CIBC Mellon self-registration letter will provide instructions on how pensioners can register for and access the Plan Member Portal.
Plan Member Portal Features
- View pension payment details
- View and print monthly pension payment history
- View and download and print T4A tax slips
- View profile information (address, banking information, income tax withholding details including extra tax and personal exemption amounts)
Who to Contact?
The Plan Member Portal self-registration letters will be mailed to all pensioners in early February. For assistance with the registration process, contact CIBC Mellon. They are also available to help answer questions regarding the Plan Member Portal, pay statements or T4A tax slips.
The WISE Trust Pension Contact Centre will remain available to support members with all other pension-related inquiries, including updating email, phone number, mailing and residential addresses, direct deposit and tax credit (TD1) information.
For a complete list of who to contact and where, click here and review the section entitled Updating your personal banking information.
Voluntary Registration
The transition to digital self-service is a part of our ongoing commitment to enhance the quality and reliability of our services for our valued members.
Registering to access the Plan Member Portal is optional. Pensioners who choose not to register will continue to receive pay statements and tax slips via mail as usual.